Refund, Return & Cancellation Policy
Last Updated: June 2026
At Aave Beauty, customer satisfaction is important to us. Due to the nature of beauty and personal care products, returns and refunds are subject to the following conditions.
Order Cancellation
Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted.
Returns
Returns will only be accepted in the following cases:
Product received is damaged.
Product received is defective.
Wrong product delivered.
To request a return, customers must contact us within 48 hours of delivery and provide clear photographs of the product.
Non-Returnable Products
For hygiene and safety reasons, opened, used, or tampered beauty products cannot be returned or exchanged.
Refund Process
Once the returned product is received and inspected, the refund will be processed.
Approved refunds will be credited to the original payment method within 7-10 business days.
Exchange Policy
Eligible products may be exchanged for the same product if found damaged or defective.
Shipping Charges
Shipping charges are non-refundable unless the return is due to our error.
Contact
For return, refund, or cancellation requests, please contact us using the details provided on our website.